Service Dispatcher
We're looking for a motivated and organized Service Dispatcher to become an integral part of our Service Administration Team in Sudbury. If you're passionate about maintaining smooth operations, coordinating teams, and ensuring customer satisfaction, we want to hear from you!
Key Responsibilities:
- Dispatch Service Technicians, ensuring optimal productivity and response times.
- Prepare customer pre-invoicing and secure purchase orders efficiently.
- Collaborate with the Service Manager to schedule mechanics and assign jobs, including out-of-town work.
- Track and manage Preventative Maintenance Services.
- Assist the Service Manager in upholding departmental policies, health & safety standards, and tool requirements.
- Serve as a liaison between the Parts & Service departments, ensuring that all necessary parts are prepared for upcoming jobs.
- Maintain strong customer relations by responding to inquiries and resolving issues promptly.
- Interact professionally with suppliers, coworkers, management, and customers via phone, email, and in person.
- Conduct audits on log books, van logs, and monthly inspection logs.
Qualifications:
- Excellent organizational and communication skills.
- Proficiency in Microsoft Office and web-based applications.
- Experience with SAGE software is an asset but not required.
- Prior experience in service departments, dispatching, or mechanical skills is preferred.
What We Offer:
- Competitive salary starting at $24.00 per hour.
- Full-time, permanent position with a 40-hour work week.
- Comprehensive benefits package, including dental care, extended health care, life insurance, and an employee assistance program.
- A supportive work environment with opportunities for career growth and development.
Why Equipment World? At Equipment World, we don't just offer jobs; we build careers. Join a team that values innovation, collaboration, and the professional growth of its members.
Accommodation is available throughout every stage of the recruitment process.
Job Types: Full-time, Permanent
Schedule: Monday to Friday
Work Location: In-person, Sudbury, ON
We're looking for a motivated and organized Service Dispatcher to become an integral part of our Service Administration Team in Sudbury. If you're passionate about maintaining smooth operations, coordinating teams, and ensuring customer satisfaction, we want to hear from you!
